Refund and Returns Policy

Refund and Returns Policy

At Still Matter, we want customers to be happy with their purchase. If your item arrives defective, damaged, or you are not satisfied with your order, you may request a return or refund within 7 days of delivery.

To be eligible for a return, the item must be returned in its original or reasonably unused condition. Because many of our products are 3D printed, minor layer lines, small surface variations, and slight color differences may occur and are considered normal characteristics of the 3D printing process.

Refunds will be issued after the returned item has been received and inspected. If the return is approved, the refund will be processed to the original payment method.

Customers are responsible for return shipping unless the item arrived defective, damaged, or incorrect. If your item was damaged during shipping or you received the wrong item, please contact us with photos of the product and packaging so we can review the issue.

Custom, personalized, or made-to-order items may not be eligible for return unless they arrive defective, damaged, or incorrect.

To request a return or refund, please contact us within 7 days of delivery with your order number, a brief description of the issue, and photos if applicable.